Shipping Questions

  • How much does shipping cost?

    We take care of our customers and include free shipping for all orders to the lower 48 states. A shipping fee will be applied to Hawaii, Alaska, and APO. Please read more about our Shipping Policies & Information here. As Authenticity50 offers free Ground shipping and free pre-paid return sh...

  • When will my order ship?

    Orders are shipped within 1 business day, and are delivered within 2-3 days of shipment. For the most accurate ship time estimate, please look to the product page of the item you are interested in purchasing. Please note, orders placed over the weekend or on a public holiday will be processed an...

  • Do you offer international shipping?

    Authenticity50 currently ships to Canada however shipping fees are not covered. Please note, our Comfort Temp Duvets are excluded from orders being shipped to Canada. We do not currently offer shipping internationally beyond North America. Learn more about Shipping Policies & Information her...

  • What carrier do you use for shipping? Can I use a select carrier?

    We use USPS, DHL, and UPS depending on the delivery location and size of your order. Please note, we are not able to make any requests for a specific carrier.

  • What do I do if I need to change my order or shipping information?

    Orders are typically processed within a few hours, and we are unable to make changes once your order has been processed. Please email customerservice@authenticity50.com with your name, order number and requested updates as soon as possible. If your order has not been processed, we will do our ver...

  • Do you offer gift receipts? Do prices show on the packing slip?

    We don't offer gift receipts but rest assured, no prices are shown on the packing list.

  • My order tracking number tells me my package has already been delivered but I have not received anything.

    Rest assured, your order may still be on the way to you. If your order has not arrived within 24 hours of your delivery notification, please reach out to the specific carrier delivering your order (UPS, USPS, or DHL) to notify them of possible mis-delivery. Please contact our A50 Customer Service...

  • My package might be missing or stolen, what do I do?

    Please contact your shipping carrier immediately to initiate a claim. USPS can be reached at 1-800-275-8777 or learn about how to file your claim online here. UPS can be reached at 1-888-742-5877 or learn about how to file your claim online here. Once you have filed a claim with your carrier, pl...

  • My USPS tracking number tells me my package has already been delivered but I have not received anything.

    USPS reuses tracking numbers. Within the first 24 hours or so after you receive a shipping confirmation, you may see that your item has already been delivered. Don’t worry, this is just outdated information from the last time the tracking number was used. Your correct information should display w...