Please contact your shipping carrier immediately to initiate a claim.
USPS can be reached at 1-800-275-8777 or learn about how to file your claim online here.
UPS can be reached at 1-888-742-5877 or learn about how to file your claim online here.
Once you have filed a claim with your carrier, please also contact our Customer Service Team at customerservice@authenticity50.com and include your name and order number so we can provide additional support.